Terms & Conditions

2.1 Quotes are valid for 30 days. Work begins on receipt of a 50% deposit for fixed-price projects; the balance is due on completion, before final handover of files or transfer of the live site.

2.2 Recurring services (retainers, AI chatbot, AI agent, and voice assistant subscriptions) are billed monthly in advance. Invoices are payable within 7 days.

2.3 Prices are in AUD and inclusive of GST as stated on the invoice.

2.4 We may suspend recurring services where an invoice remains unpaid 14 days after the due date, after giving written notice.

4.1 Fixed-price website builds include 2 rounds of revisions. Additional revisions or scope changes are quoted separately.

4.2 No ranking guarantee. SEO, AEO, and AI search visibility work is performed with due care and skill, but rankings, traffic, and inclusion in AI-generated answers are controlled by third parties (Google, AI answer engines) and cannot be guaranteed.

4.3 Third-party fees (domains, hosting plans, Shopify subscriptions, API usage) are payable by the Client and governed by those providers' terms.

5.1 AI agents operate only within the scope, connected applications, and permissions agreed with the Client. The Client authorises 074 Solutions to configure and operate these connections on its behalf.

5.2 AI agents are automated systems. While configured and tested with due care, the Client acknowledges that automated outputs (emails drafted or sent, records updated, information moved between systems) may occasionally contain errors. 074 Solutions will correct configuration issues promptly when reported. The Client is responsible for reviewing automation behaviour during the agreed testing period before full deployment and for defining which actions require human approval.

5.3 The Client may revoke application access at any time; doing so may prevent the service from operating and does not by itself terminate billing (see clause 9).

6.1 The voice assistant answers calls, handles enquiries, and books appointments according to the call flows and business information approved by the Client. The Client is responsible for keeping that business information (hours, services, availability) current, and for maintaining any human escalation contact the assistant transfers to.

6.2 Calls answered by the assistant are disclosed to callers as automated, and callers are notified of any recording or transcription. The Client consents to this disclosure format as a condition of the service.

6.3 The assistant is not suitable for emergency calls or matters requiring professional advice (legal, medical, financial), and the Client must not represent it as such.

6.4 Voice services depend on third-party telephony and AI infrastructure. Short outages caused by those providers are outside 074 Solutions' control; we will restore service promptly and, where an outage caused by our error is material, remedy it under clause 10.

8.1 On payment in full, ownership of the delivered website code and design transfers to the Client, excluding third-party components (fonts, libraries, platform code) licensed under their own terms, and excluding 074 Solutions' pre-existing tools, templates, and AI system configurations, which are licensed to the Client for the duration of the relevant service.

8.2 074 Solutions retains the right to display completed work in its portfolio and marketing unless the Client requests otherwise in writing.

9.1 Recurring services continue month to month. Either party may cancel with 30 days' written notice. On cancellation of an AI service, 074 Solutions will disconnect application access, cease call answering, and provide the Client with an export of its data (conversation logs, transcripts, booking records) on request within 30 days.

9.2 Either party may terminate immediately for material breach not remedied within 14 days of written notice.

10.1 Nothing in these terms limits the Client's rights under the ACL. Where services fail to meet a consumer guarantee, the Client is entitled to the remedies the ACL provides.

10.2 To the extent permitted by law, 074 Solutions' total liability for any claim is limited to resupplying the relevant service or refunding the amount paid for it, and 074 Solutions is not liable for indirect or consequential loss (including lost revenue or lost bookings) arising from third-party platform changes, third-party outages, or the Client's failure to review or maintain the systems as described in clauses 5 and 6.