Refund & Cancellation Policy

1.1 Deposits cover work commenced and are non-refundable once design or development has begun, except where we fail to deliver the scoped work.

1.2 If you cancel a project mid-build, you are billed for work completed to date at a pro-rata rate against the fixed price; any remainder of amounts paid is refunded.

1.3 Change-of-mind after delivery of a completed, in-scope website is not refundable. Defects reported within 30 days of handover are fixed at no charge.

3.1 Monthly subscriptions are billed in advance and can be cancelled with 30 days' written notice. No refund applies to the current billing period once it has started, except as set out below.

3.2 Minor AI imperfections. An occasional imprecise chatbot answer, imperfectly worded agent email, or awkward phrasing on a voice call is corrected through configuration and is not a refundable failure.

3.3 Material service failures. A chatbot, AI agent, or voice assistant that is offline, unusable, or materially misconfigured due to our error is a different matter. We will remedy the issue promptly, and where the service was unavailable or non-functional for a significant portion of a billing period because of our error, we will refund or credit that period pro-rata.

3.4 Voice assistant specifics. Missed or mishandled calls caused by outages of third-party telephony or AI providers are outside our control and are not refundable by 074 Solutions, though we will pursue restoration urgently. Mishandled calls caused by our configuration error fall under 3.3. Calls mishandled because the Client's business information (hours, availability, escalation contact) was out of date are the Client's responsibility.

3.5 AI agent specifics. Errors arising from actions the Client approved during the testing period, from the Client changing connected accounts or permissions without notice, or from third-party API changes, are not refundable failures. Configuration errors on our part fall under 3.3.