Legal
Privacy Policy
074 Solutions — Melbourne, Victoria, Australia
Last updated: 8 August 2026 | ABN: 90 742 336 609
This Privacy Policy explains how 074 Solutions (“we”, “us”) collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to our website, our sales and support communications, and the services we deliver: website design and development, SEO and AI search optimisation, AI agent and workflow automation systems, and AI voice assistant services.
1. Who this policy covers
We handle personal information belonging to two groups:
1.1 Our clients and prospective clients — business owners and staff who enquire about or engage our services.
1.2 Our clients' customers (“end users”) — people who interact with websites, AI chatbots, AI agents, or AI voice assistants that we build and operate on behalf of our clients. For end-user data, our client is the primary collector and we act as their service provider. Clients are responsible for ensuring their own customers are informed that these systems are in use.
2. What we collect
2.1 From clients: name, business name, ABN, email address, phone number, billing details, business content and branding materials, and account credentials or API access you authorise us to use (e.g. domain registrar, Google Business Profile, CRM, email, and calendar access) for the purpose of delivering the engaged services.
2.2 From end users, on behalf of clients: contact form submissions, chatbot and AI agent conversation content, appointment booking details (name, contact number, requested times), and — where the AI voice assistant is engaged — call audio, call transcripts, and caller-provided details such as name, phone number, and the reason for the call.
2.3 Automatically: website analytics data (pages visited, device type, approximate location) via cookies and similar technologies. This data is used in aggregate to improve site performance and measure marketing effectiveness.
3. How we use information
We use personal information to: deliver and support the services you have engaged; operate AI systems on your behalf (including routing conversation content and call transcripts to AI model providers to generate responses); send invoices and service communications; respond to enquiries; and comply with legal obligations. We do not sell personal information. We do not use client or end-user data to train AI models.
4. AI systems and automated processing
4.1 Our AI chatbots, agents, and voice assistants process conversation and call content through third-party AI model providers (including Anthropic and OpenAI) to generate responses. Content is transmitted to these providers solely to produce the response and operate the service.
4.2 AI voice assistants disclose to callers that they are speaking with an automated assistant. Where calls are recorded or transcribed, callers are informed at the start of the call, consistent with the Surveillance Devices Act 1999 (Vic) and equivalent state legislation.
4.3 AI agents connected to a client's email, calendar, or CRM access only the accounts and scopes the client has expressly authorised, and only to perform the automated tasks agreed in the client's service scope. Access can be revoked by the client at any time.
5. Disclosure and overseas transfer
We share personal information only with service providers necessary to deliver our services: hosting and deployment (Netlify), e-commerce (Shopify), email delivery (Resend), automation infrastructure (n8n, Supabase), analytics and business tools (Google), AI model providers (Anthropic, OpenAI), and telephony/voice infrastructure providers for voice assistant services. Some of these providers store or process data outside Australia, including in the United States. By using our services you consent to this overseas disclosure. We take reasonable steps to ensure these providers handle data consistently with the APPs.
6. Data retention
We retain client records for as long as needed to deliver services and meet legal obligations (typically 7 years for financial records). Chatbot and agent conversation logs and voice call transcripts are retained for 90 days by default for quality and troubleshooting purposes, then deleted, unless the client requests a different retention period or deletion sooner.
7. Security
We use HTTPS across all sites we build, access-controlled accounts, scoped API credentials, and reputable infrastructure providers. No system is completely secure; we will notify affected parties and the OAIC of any eligible data breach as required by the Notifiable Data Breaches scheme.
8. Access, correction, and complaints
You may request access to or correction of your personal information, or make a privacy complaint, by contacting us using the details below. We respond within 30 days. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).
9. Contact
074 Solutions
Melbourne, Victoria, Australia
Email: 074solutions@gmail.com
Phone: 0423 753 247